Shipping information
Depending on the item(s) you purchase on atelierspatz.com and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.
Yes, definitely.
We ship to almost all countries and we offer a regular, tracked or express option for most. If you can’t find what you are looking for or the checkout page doesn’t work for your country, please get in touch.
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
We ship only on business days. Business days are from Monday to Friday, excluding holidays. Due to a high volume period, your order may take longer than anticipated.
For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time. If you are not sure whether your location is remote, please get in touch.
The time needed to prepare an order for shipping varies. Some items are “in stock” others are “made to order”. For details, see individual items, category labels in the shop or contact us.
A custom order or a bespoke piece can take several weeks.
Slots for Halloween can get booked up as early as August, so get in touch as soon as possible to avoid disappointment.
Once dispatched, you can expect these estimated shipping times with regular shipping options:
North America: 5-10 business days
Europe: 3-5 business days
Rest of the World: 7-12 business days
Actual delivery times will depend on the carrier and shipping method you choose. Express shipping options are available during check out.
Buyers are responsible for any customs and import taxes that may apply. Atelier Spatz is not responsible for delays due to customs.
Payment information
We gladly accept all major credit cards (Visa, MasterCard, American Express etc) as well as ApplePay and PayPal. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Atelier Spatz expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.
We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Privacy Policy.
Orders and returns
Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.
Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.
Ready to ship items can be returned within 14 days. Made to order and bespoke costumes are not returnable. Please visit our full returns policy here.
